Refund Policy

1. Eligibility for Refunds

• Full refunds are available within 14 calendar days of purchase, provided that the software has not been used extensively (i.e., less than 30% of Pro-exclusive features have been utilized) and there are no obvious signs of abuse.
• Refunds may be granted after the 14-day period if there is a critical software error that prevents you from using the core features of Annotis Pro, and our technical team is unable to resolve the issue within 7 business days.
• Refunds are not available for:
  • Purchases made more than 30 days ago.
  • Usage of Annotis Pro beyond the reasonable trial scope (e.g., extensive use of OCR, batch processing, or cloud synchronization features).
  • Purchases made by mistake (e.g., accidental duplicate purchases) if the software has been used normally.
  • Education discounts and promotional offers (unless there is a critical software error).

2. Refund Process

• To request a refund, please send an email to vibe@wallflowing.com with the following information: purchase date, order number, email address used for purchase, and a brief explanation of the refund reason.
• Our team will review your refund request within 3-5 business days. If your request is approved, we will process the refund immediately. The refund will be credited to your original payment method, and the processing time depends on your payment provider (usually 3-7 business days).
• If your refund request is denied, we will send you an email explaining the reason and provide alternative solutions (e.g., technical support to resolve software issues).

3. Subscription Cancellation