Refund Policy

This Refund Policy outlines the official terms and conditions for requests related to Wallflow. We strive to maintain fairness, transparency, and customer satisfaction in all our interactions.
1. Eligibility Criteria
To qualify for a refund, your request must meet the following criteria:
Purchase Time: You must have purchased Wallflow within the last 14 days from the date of purchase.
Usage Record: You must have launched and used Wallflow for fewer than 2 hours in total.
If both conditions are satisfied, your refund request will generally be approved without additional review. If the criteria are not met, your request will be evaluated on a case-by-case basis, and we will make our best effort to assist you fairly.
2. Ineligible Refund Scenarios
Refunds will not be approved in the following cases:
Purchases made more than 14 days prior to the refund request.
Total usage time exceeding 2 hours.
Requests submitted under circumstances that constitute abuse of the refund policy (e.g., frequent requests without valid reasons, or using refunds as a free trial).
Refunds for software that has been modified, altered, or used in violation of our License Agreement.
3. How to Request a Refund
Prepare Your Information: Gather your purchase receipt (including the order number) and a clear description of the reason for your refund request—such as technical issues that prevent normal use, or other valid concerns.
Contact Our Support Team: Send an email to our official support channel with the subject line "Refund Request - Wallflow".
Submit Your Request: Include your full name, email address used for purchase, order number, and a detailed explanation of your situation in the email body.
Await Review: Our support team will review your request within 3–5 business days of receipt. You will be notified of the decision via the email address you provided.
Process Refund: If your request is approved, the refund will be processed to your original payment method. The processing time may vary depending on your bank or payment service, typically ranging from 3–7 business days.
4. Important Notes
No Refunds for Content: This policy applies solely to the Wallflow software application. Refunds will not be provided for any community-created content, wallpapers, or additional resources downloaded through the software.
Technical Support First: If you are experiencing issues with the software, we strongly recommend contacting our support team first to resolve the problem. Many technical issues can be addressed through troubleshooting and guidance, avoiding the need for a refund.
System Compatibility: If the software fails to run due to unmet system requirements, please ensure your device meets the official specifications before submitting a refund request. We may request system information to assist in diagnosing the issue.
Abuse Prevention: We reserve the right to deny refund requests that we determine to be abusive or in bad faith, to protect the fairness of our policy for all users.
5. Contact Information
For any questions or assistance regarding the refund process, please contact our support team:
Official Support Email: vibe@wallflowing.com
We are committed to handling your refund request with care and professionalism. Thank you for your understanding and for choosing Wallflow.